THE Ebrahim Khalil Kanoo Group has launched a new firm that will provide specialised advisory and technical services in the three business areas of enterprise resource planning (ERP), customer relationship management (CRM) and e-business.

Kanoo Consulting Services (KCS), as the new operation is named, will be working with public and private companies and government entities to develop innovative and smart business transformations, unlocking their true business potentials, the group said in a statement.

“We have created a team of seasoned experts and dedicated international professionals, based in the Kingdom of Bahrain and bearing a distinguished track record of implementation in several industries to help develop smart business transformation,” said Waleed Kanoo, director of EK Kanoo and chairman of KCS.

The group elaborated on the strengths the new firm in the following areas of specialisation:

ERP – It will provide world-class ERP services throughout the whole project life-cycle, from project planning and initialisation to normalisation within the organisation. “An ERP project is not only an IT project, it is a business transformation project,” said KCS managing director Dr Bijan Majidi.

KCS also offers advisory services that include, project scoping, solution architecture, vendor research and RFP process implementation, project planning, go-live strategy, advice on governance and steering committee issues and on the setting up of project teams and offices; change management, communication and quality assurance. Technical services will include solution design, project implementation, managed services, third-party maintenance, post implementation support, staff augmentation, training and workshops.

CRM – “KCS’s paradigm is that CRM is a way to conduct business and customer service, not a problem of technology,” the group statement said. “With its in-depth experienced team, KCS develops customer-centric organisations and strategies, CRM operations policies and standards, and customer service-oriented business processes. It designs and delivers bespoke sales force automation and direct marketing campaigns, customer satisfaction surveys and customer service improvement action plans, all driven to improve customer satisfaction and loyalty.”

E-Business – KCS will build innovative B2C and B2B internet solutions by integrating the customer’s transactional business processes into the web, the statement said. It will perform clients’ e-business situation assessment; strategy, organisation and business processes alignment; ROI, feasibility plans, project planning and management. Adding to that it will provide technical solutions  for e-businesses including website design, development, content management, maintenance, e-commerce and on-line payments, reservation and inventory management systems integration, research engine optimisation, and social media deployment.

A KCS Competence Centre is based in Bahrain and structured to deliver services and solutions throughout the GCC region.