Flowserve Corporation, provider of flow control products and services for the global infrastructure markets, has opened in the UAE its state-of-the-art manufacturing, repair, refurbishment services and engineering applications support Quick Response Centre (QRC) for pump and mechanical seal products.
Located at the Jebel Ali Free Zone, Dubai, the Flowserve QRC is designed to support Middle East and Arabian Gulf region customers in the oil and gas, petrochemical, power, water, desalination, chemical and other industries.
“This outstanding new facility helps us deliver the best possible service to our customers in the region across our full spectrum of maintenance, manufacturing, repair and test capabilities,” said Lewis Kling, president and chief executive officer, Flowserve Corporation.
The Flowserve Gulf Free Zone QRC is part of the company’s growing footprint of aftermarket service centres located near key customers around the world. Flowserve QRCs are maintenance, repair, manufacturing, engineering and testing facilities strategically located throughout the world to provide customers with local support to help improve equipment reliability. The QRC network offers personal service, expertise and responsiveness to keep customers’ equipment operating at peak performance.
The mechanical seal capabilities of the Dubai facility include a fully trained staff capable of providing design, application, and manufacturing services for engineered seals. In addition to repairing and manufacturing seals, Flowserve also will provide on-site installation and start-up support. The factory-trained Rotating Equipment Specialists, together with best practices and industry-leading technology, allow Flowserve to offer an extensive seal upgrade programme to help customers extend their seal life.
The Dubai facility has a state-of-the-art dynamic compressor gas seal tester capable of meeting the highest standards of the compressor seals installed in the region. Compressor gas seals can now be fully serviced, repaired, dynamically tested and supplied to regional customers through the QRC. Resident compressor seal specialists and application engineers can provide on-site technical expertise for installation, commissioning and trouble shooting.
Enhancing local capabilities
“We are pleased to continue our investment in enhancing our local capabilities and footprint in the Middle East which demonstrates Flowserve’s commitment to our customers in the region,” said Jean-Claude Nasr, director and general manager of Middle East operations and sales for Flowserve.
The facility is designed to address the service and repair needs of all pump, mechanical and compressor seal products regardless of original manufacturer. Its capabilities include:
• Full lifecycle equipment management, including Lifecycle Advantage programmes, to reduce the total cost of ownership and improve operating efficiency
• Upfront services such as product selection, installation and commissioning
• Field performance testing and monitoring (including high-energy pumps to ensure system and energy efficiency)
• On-site commissioning and repairs, laser alignments, technical services and training
• Off-site maintenance and repair services; product overhauls, re-rates and upgrades
• Customised stocking programmes, general machine shop services including seal lapping; materials selection and upgrades including hardening, welding and overlay services; future training classes to offer pump and system hydraulics, applications, troubleshooting and other diagnostics to improve performance and reliability
The facility employs more than 100 people and is fully compliant with the local requirements
A few days earlier, as part of its continued commitment to customers in the region, Flowserve opened a joint venture QRC with Al-Rushaid Group in Dhahran.
