Masa Establishment, based in Jeddah and owned by Mousaied Seifeldinn Al Shieshakly, who also officiates as general manager, is the largest amongst pest control companies in Saudi Arabia.

The company, which started out as a one-branch firm in Dammam with limited staff way back in 1980  has now expanded its business to 12 branches across the kingdom with a strength of over 180 service and sales staff. Today, it is proud to be among the pioneers of the pest control industry, celebrating 37 years of flourishing business under the patronage of its dynamic management.

The company has gained a strong foothold in the pest control industry thanks to its strict observance and implementation of service standards of the highest quality.

It has a proven track record having accumulated nearly four decades of experience in the pest control field and delivered quality results to its long list of clients. Masa highlights that it avails itself of a wide range of tried and tested solutions – all in compliance with strict pest control legislation.

Masa leads in providing environmentally safe, reliable and superior services with the intention of protecting the customer’s health, food and property.

Al Shieshakly: a Saudi role model for the pest control sector

“We are committed for complete customer satisfaction by observing the top principles of professionalism and performance while carrying out the development, research and control of nuisance pests as per the mission of best quality of life,” said Mirza Waqar Ahmad, entomologist at Masa Establishment.

Masa Establishment is registered with the Saudi Chamber of Commerce, as well as affiliated with the internationally recognised bodies such as National Pest Management Association (NPMA, USA), British Pest Control Association (BPCA), Australian Environmental Pest Managers Association (AEPMA), Society of Vector Ecology (SOVE), Entomological Society of America (ESA), American Institute of Baking (AIB), Association of Analytical Chemists (AOAC, USA) and others.

The company engages Integrated Pest Management (IPM) approach to manage the pests, as IPM, the process for achieving long term, environmentally sound pest suppression through the use of a variety of management practices. These practices include structural and procedural modifications that can help reducing pest access and harborage within the concerned environment.

The company has spread its wings throughout the kingdom, by opening fully operational branches such as Riyadh and Buraidah in the Central Region, Dammam, Hofuf and Jubail in the Eastern Region, Jeddah, Rabigh, Makkah and Madinah in the Western Region, Abha and Jizan in West/Southern region and Tabuk in Northern region. In order to expand its presence and to serve its clients more efficiently, the company is currently working on a programme of intensifying its service operations to cover the areas of Khamis Mushait, Hafr Al Batin, Hail, Yanbu, Taif and Al Baha.

According to Ahmad, the bulk of the sales revenue for Masa comes by providing pest control services to customers in the residential and commercial sector. The services may include one-time treatment and multiple treatments, depending on the situation. Annual contracts are also offered and the frequency of services may vary from weekly to monthly.

Masa Establishment currently has approximately 10,000 active clients taking services for general pest control, rodent control, bed bug control, garden pest control, stray animal control and termite treatments throughout the kingdom. It offers its services to all types of clients who can be located in office buildings, residential structures, villas, schools, hospitals, hotels, restaurants, cafes, grocery stores, warehouses and beverage plants etc, freeing them of pests such as cockroaches, flies, mosquitoes, silver fish, spiders, scorpions, snakes, termites, rodents and other pests keeping in view the clients’ satisfaction.

The pest control service procedures adopted by the company include the following steps:

• Detailed inspection of the facilities by the pest control consultant, supervisor or entomologist to determine the pest identification and level of pest infestation;

A well trained pest control technician is the ultimate investment towards customer satisfaction

• Recommendations on structural and sanitation issues to the clients as a pro-active approach before applying pest control;

• Implementations of services at the facilities by using the most appropriate integrated pest management (IPM) programme to prevent and eliminate the pests in the most economic and eco-friendly way;

• Regular monitoring of the facilities to ensure the quality of services for the ultimate satisfaction of clients.

Masa Establishment believes it is essential that its technicians possess the latest training and preparation to deliver proper service with the modern procedures, tools, equipment and safety guidelines.

Masa’s significant role in supporting the Saudi construction industry by controlling and eradicating the widespread threat of termites in the kingdom has always been widely appreciated.  By offering a range of pre-construction and post-construction termite options, it has been able to guarantee the stability of the constructed buildings by overcoming the threat of subterranean termites.

“Our quality of services has made us different from our competitors and given us the edge over them,” said Ahmad.

Masa Establishment staff follows strict policy and procedures of the company while implementation of any project. “Our company recognises and comprehends the essentiality to work as per the budget provisions of its all valuable clients. We have a proven track record of implying the simple, qualitative and cost effective solution to a pest problem that seems overwhelming without a major financial plan, under the slogan “Tell the Pest, Masa will handle the Rest”,” he added.

Keeping in view the requirements, the company has recently reorganised the new setup of its call centre, managed by an all Saudi women team to support the customer service in more efficient and professional way.

“As the economic conditions improve day by day, our sales growth for the overall pest control services is also increasing. We will continue the struggle of producing the harmless, safest and most effective technologies through novelty and creativity. Choosing the most reliable establishment in pest control sector is very critical, hereby to cope with any sort of pest in residential and commercial facility for the safety of the family, pets, property, and the environment,” he added.