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Merlo telescopic handler

Merlo telescopic handler



Famco launches Bahrain operations

The entry of Famco, already an acclaimed supplier, marks a new stage in high-bracket brands availability in Bahrain’s industrial and construction equipment market

February 2016

Bahrain companies will have easier and more convenient access to equipment from top-drawer international brands with the launch of operations by Futtaim Auto and Machinery Company (Famco).

The company, a leading supplier of commercial vehicles and construction and industrial equipment in the region, said it had entered the Bahrain market as part of its ambitious expansion drive across the Middle East.

To mark the occasion, the Dubai-headquartered company held a ceremony at The Ritz-Carlton, Bahrain which was attended by nearly 300 construction professionals including leading consulting, contracting and engineering firms in the country.

The 5,000 sq m branch office is located in the Ras Abu Jarjur area near the Alba smelter.

“We are very excited to be starting our operation in Bahrain,” said Paul Floyd, senior managing director of Famco Group, which represents 30 brands.

“We are one of 200 companies within Al Futtaim Group, a well-respected family-owned company.

Reputation is hugely important to us and integrity, professionalism, reliability, trust and service are our core values. We try to raise the bar and add value to our products,” stated Floyd.

“We want to be the preferred and trusted supplier, both from a manufacturer’s and buyer’s point of view,” he added.

Headlining the event was Famco’s main brand, Volvo Construction Equipment of Sweden. The Bahrain branch’s construction equipment offering will also include SDLG construction equipment of China, Hartl crushers and screens from Austria and Merlo telescopic handlers from Italy.

The Bahrain office will also offer a range of storage and handling solutions for the industrial sector including leading brands such as Dexion industrial storage systems, Hart industrial doors, Steril warehouse docks, Nassau sectional doors and BP side loaders and forklifts.

Famco’s brands for various applications include Ingersoll Rand, Linde, Yanmar, Himoinsa, Proto and Fenner among several others.

 

PHENOMENAL GROWTH

Thompson: building strong relationships in the region

Thompson: building strong relationships in the region

Speaking on the sidelines of the event, Adnan Dawood, the regional general manager for marketing, said: “Over the past five years, Famco has achieved phenomenal growth and expanded its footprint considerably from one country to 10 with its porfolio including 30 brands.”

Floyd indicated that Famco’s expansion strategy in the region has involved setting up start-ups and acquisitions. Apart from its UAE base, it has opened branch offices in Oman, Qatar and now Bahrain, with further offices currently being set up elsewhere in the Middle East.

In Saudi Arabia, the company has established its presence through acquisitions of two key equipment dealers.

“The next phase of growth involves consolidation. We want to replicate our successful UAE model in each of the markets we have penetrated,” Floyd remarked.

 

UNIQUE SELLING POINTS

According to Floyd, Famco’s unique selling points are the quality of products and the excellent service it provides.

“Now it is not about selling metal. If you are a corporate and have invested in a BD100,000 ($265,200) piece of equipment, it is costing you money if it breaks down as it needs to be earning you money. In this B2B environment, we as a supplier have to be committed and provide 24/7, 365-days-a-year support over the whole life cycle of a product,” he said.

Speaking to the audience, Mike Fritz, the general manager at Famco Bahrain, said the group is a full solutions provider, offering after-sales and financial support. “What differentiates Famco from other dealers is the high level of support provided,” he noted.

 

SUPPORT SERVICE

The company prides itself in having the ability to supply high-precision equipment and the capability and dedication to support the equipment supplied. This it accomplishes throughout its lifecycle with dedicated maintenance and service. 

Spare parts support is vital to all Famco’s customers. Its central parts warehouse is located at its extensive complex in Dubai where over 40,000 line items of genuine spare parts are stocked for all the brands represented by the company. In addition, there are parts warehouses attached to the parts sales centres at Musaffah and Al Ain.

Spare parts availability is assured with Famco’s objective of supplying 95 per cent of all requirements immediately and 100 per cent within 72 hours, a statement said.

“Having direct links with its suppliers all over the world, Famco’s state-of-the-art inventory management systems ensure its parts service is No 1 in the region. Famco also provides an Emirates-wide daily delivery service to regular customers’ premises – prompt availability of parts exactly where they are needed,” the statement added.

Famco, which was launched in 1978, is part of the well-diversified Al Futtaim group, a conglomerate of 200 companies representing 225 brands and employing 42,000 people.




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